Below, you will find details about DSI’s commitment to protecting your privacy, including the types of information we collect about you, how we use and share that information both within and outside the DSI family of companies, and how you can instruct us to limit certain types of information sharing.
Your Privacy Is Not for Sale
Simply put, we do not and will not sell your personal information to anyone, for any reason, at any time.
How We Collect Information About You
We collect personal information about you in a number of ways.
* Application and registration information.
We collect information from you when you open an account. We may also collect information from consumer reporting agencies to verify your identity in the account-opening process or if you apply for a margin account. The information we collect may include your name, address, phone number, email address, Social Security number and date of birth, as well as details about your interests, investments and investment experience.
* Transaction and experience information.
Once you have opened an account with us, we collect and maintain personal information about your account activity, including your transactions, balances, positions and history. This information allows us to administer your account and provide the services you have requested.
* Third-party information providers.
We may collect information about you from information services and consumer reporting agencies to verify your identity, employment or creditworthiness, or to better understand your financial needs.
How We Share Information About You Within the DSI Family of Companies
Many clients within the DSI family of companies do business with more than one affiliate, creating an efficient, comprehensive financial relationship to meet individual needs. When appropriate, DSI may share information we collect about you within our family of companies to:
* help provide you with better service or perform services on our behalf;
* respond to communications from you or as you authorize or request;
* make it more convenient for you to open a new account;
You may instruct us not to share information about you with our affiliates for certain purposes, as explained under “How to Limit the Sharing of Information About You.”
How We Share Information About You Outside of the DSI Family of Companies
We provide access to information about you to outside companies and other third parties in certain limited circumstances, including:
* to help us process transactions for your account;
* when we use another company to provide services for us, such as printing and mailing your account statements;
* when we believe that disclosure is required or permitted under law. For example, we may be required to disclose personal information to cooperate with regulatory or law enforcement authorities, to resolve consumer disputes, to perform credit/authentication checks, or for risk control;
You may instruct us not to share information about you with outside companies, as explained under “How to Limit the Sharing of Information About You.”
How to Limit the Sharing of Information About You
If you prefer, you may choose to limit the information we share about you with our affiliates and outside companies. Specifically, you may instruct us:
* not to share with our affiliates consumer reports and other personal information about you that may be used to determine your eligibility for credit (for example, information about your income, profession, or employment status);
* You may exercise this choice by calling us at: 562-493-8881; or 714-527-7789 or from outside these area codes at: 800-732-1733
* Your choice will be applied to you as an individual and will automatically be extended to all of your accounts with us, except for accounts you may have with 3rd party retirement account Custodian. If you have a custodial account you should receive a separate privacy notice from them which will tell you how they share information about you and how you can limit their ability to do so.
* Joint account holders may instruct us on behalf of another account holder.
* You may make your privacy choice at any time and it will remain in effect until you change it.
If you choose to limit these types of information sharing, we may continue to share information with our affiliates that identifies you (such as your name and Social Security number), as well as information about your transactions and experiences with us. In addition, our affiliates may continue to use information they receive from us to perform services on our behalf, to respond to communications from you, as you authorize or request, or, if you are their customer, to offer you products or services. We may also continue to share information about you with outside companies as permitted or required by law.
We will comply with state laws that apply to the disclosure or use of information about you.
Safeguarding Your Information, Maintaining Your Trust
We take precautions to ensure the information we collect about you is protected and is accessed only by authorized individuals or organizations.
Companies we use to provide support services are not allowed to use information about our clients for their own purposes and are contractually obligated to maintain strict confidentiality. We limit their use of information to the performance of the specific services we have requested.
We restrict access to personal information by our employees and agents. Our employees are trained about privacy and are required to safeguard personal information.
We maintain physical, electronic and procedural safeguards to protect personal information.
Teaming Up Against Identity Theft
Identity theft is a serious concern to all of us. Safeguarding information to help protect you from identity theft is our priority. DSI takes steps to protect you from identity theft by:
* utilizing client identification and authentication procedures before initiating transactions;
* creating a secure transmission connection to our DSI Websites. You will see the padlock in the lower right corner of your browser’s frame indicating it is a secure site;
* ensuring our employees are trained to safeguard personal information about you.
You can also help protect your identity and accounts. Here are a few steps to remember:
* DSI will never request your account number, login password, or Social Security number in either a non-secure or unsolicited email communication;
* shred documents that contain personal information;
* check your credit report regularly for unauthorized activity and protect your personal identification numbers (PINs) or personal data.
Greater Accuracy Means Better Protection
We are committed to keeping accurate, up-to-date records to help ensure the integrity of the information we maintain about you. If you identify an inaccuracy in this information, or you need to make a change to it, please contact us promptly by calling 800-732-1733.
A Commitment to Keeping You Informed
We will provide you with advance notice of important changes to our information-sharing practices.
Contact Us with Questions
In the event you have an emergency and/or complaint and are unable to reach your representative, you may contact our Compliance Department by email at firstname.lastname@example.org or call us at 800-732-1733.